FREQUENTLY ASKED QUESTIONS
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Sterling silver is a precious metal alloy commonly used in jewellery making. It is composed of 92.5% pure silver and 7.5% of other metals. This combination provides durability, strength, and a beautifully lustrous appearance to the jewellery. Sterling silver is often stamped with a hallmark indicating its purity and quality.
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We accept major credit cards such as Visa, Mastercard, and American Express. We also accept payments via PayPal and Stripe.
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To care for your sterling silver jewellery, it is recommended to:
- Keep it in a cool, dry place, preferably in a jewellery box or pouch, to avoid tarnishing.
- Avoid exposing it to harsh chemicals, such as perfume, hairspray, or cleaning agents.
- Remove your jewellery before swimming, showering, or engaging in activities that may cause damage.
- Clean it regularly using a soft cloth or a jewellery polishing cloth to remove dirt and restore its shine.
- If tarnishing occurs, gently polish the silver with a silver cleaning solution or a mixture of mild soap and water, followed by thorough drying.
- Consider professional cleaning and maintenance for intricate or delicate pieces.
By following these simple care instructions, you can keep your sterling silver jewellery looking beautiful for years to come.
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We currently only offer shipping within Canada. However, we are actively working towards expanding our shipping options to include international delivery in the near future. Stay tuned for updates on our international shipping availability!
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We currently do not accept returns or exchanges. However, if you have any issues or concerns regarding your purchase, please do not hesitate to contact us directly. Our team is here to assist you and ensure your satisfaction with our products.
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We strive to ship all orders promptly. Please anticipate a processing time of 1-3 days before we dispatch your order.
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After the initial processing time of 1-3 days, you can typically expect to receive your order within 3-10 business days.
Important note: This is just an approximate timeframe and shipping is dependent on postal services. In certain circumstances, there may be potential delays in shipping. We appreciate your understanding and patience during such situations.